Return Policy

Last Updated: 10.01.2024

Thank you for choosing KATANZO. Your satisfaction is important to us. Below you will find our policies regarding returns and refunds.

1. Return Policy for Standard Products

  • Return Period: You may return unused and undamaged products within 14 days of receipt.
  • Conditions:
    • The product must be in its original condition, without signs of use or damage.
    • All original packaging, accessories, and manuals must be included.

2. Exceptions to the Return Policy

  • Custom-Made and Personalized Products:
    • Exclusion: Custom-made products, such as custom swords, engraved swords, or products customized according to your specific requirements, are excluded from returns.
    • Reason: These unique items cannot be resold or reused.
  • Defective or Damaged Products: Please see Section 3.

3. Defective or Damaged Products

  • Notification: If you have received a defective or damaged product, please contact us within 5 days of receipt at info@katanzo.us.
  • Proof: Please include photos or videos clearly showing the defect or damage.
  • Resolution: We will offer you a full refund or a replacement.

4. Return Process

  • Step 1: Contact Us
    • Email us at info@katanzo.us with the following information:
      • Your order number
      • The name of the product
      • The reason for the return
  • Step 2: Return Approval
    • We will review your return request and respond within 2 business days with further instructions.
  • Step 3: Shipping the Return
    • Follow the instructions in our email to securely ship the product back to us.
    • Please use a trackable shipping service.

5. Refunds

  • Processing Time: Once we receive and inspect the returned product, we will process your refund within 7 business days via your original payment method.
  • Notification: You will receive a confirmation email once your refund has been processed.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the product shows signs of use or missing parts).

6. Shipping Costs

  • Return Shipping Costs: You are responsible for paying the shipping costs for returning your item, unless the product is defective or we shipped the wrong item.
  • Non-Refundable Shipping Costs: Original shipping costs (if any) are non-refundable.

7. Items Not Eligible for Return

  • Products returned after 14 days from delivery
  • Products that are used, damaged, or not in their original packaging
  • Custom-Made and Personalized Products
  • Gift cards and vouchers

8. Customer Service

If you have any questions or concerns, please contact us:

9. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Changes will be posted on this page. It is your responsibility to review this policy periodically.

10. Scope

This Return Policy applies to purchases made on our website www.katanzo.us and is part of our Terms of Service.

Note: This policy does not affect your statutory rights.

Thank you for trusting KATANZO. We are committed to providing you with high-quality products and excellent service.